The Act

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is provincial legislation that aims to achieve a fully accessible Ontario by 2025. The Act makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards. It applies to the private, public, and voluntary sectors.


Town of South Bruce peninsula Accessibility Program

The Town of South Bruce Peninsula is dedicated to making its facilities and programs accessible to everyone where possible. Work continues on an on-going basis to remove any barriers that may prevent persons with disabilities from being able to gain full access to the Town and also to ensure that Council members, Town employees and volunteers are trained to provide services and assistance to persons with disabilities when required. You can obtain the following information regarding the Town's accessibility program:

Accessibility Customer Service Feedback Form

Accessibility Standards for Customer Service Policy AD.7.1

Access to Community Recreation Facilities and Programs for Persons with Disabilities Policy AD.7.2

Integrated Accessibility Standards: Policies, Practices and Prcedures AD.7.3

Customer Service Standards Information  for Contractors, Agents, Volunteers, Etc.

Accessibility Regulations for Contractors, Contracted Employees, Etc.

2013-2017 Multi-Year Accessibility Plan

2018-2022 Multi-Year Accessibility Plan

Accessibility and Emergency Planning 


Annual Reports on the Removal of Barriers to Accessibility

Accessibility compliance reports

Alternative Formats and Communication Supports

All accessibility documents are reproduced in PDF format for the Adobe Acrobat Reader. If you have not already downloaded your free reader, go to Adobe

Documents are available in various accessible formats upon request. Please contact us, and we will work with you to provide a format or communication support that meets your needs.  When the Town is approached to provide an accessible format or communication support, we will work with the individual to provide a format or support that takes into account the person's disability.  We strive to provide the most practical format and communication support which will satisfy the requester. 

Please be advised that depending on the format or communication support required, it may take time to provide the document or information being requested.  The estimated time of provision will be communicated to the requester.   

Temporary Disruptions

In the event that there is a temporary disruption in the availability of facilities, services or goods used by persons with disabilities, the Town shall notify the public of the reason for the disruption, the date(s) of disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available. Depending on the circumstance, notice may be provided using a variety of methods including posting in conspicuous places at the affected premises and the Town's website. 

Feedback on Accessibility Services

Your feedback is important in helping us improve accessible services at the Town of South Bruce Peninsula. Feedback may be provided by telephone, in person, in writing or by e-mail. If a complaint is received concerning the accessibility of the Town's goods and services, the appropriate Department Head will review the information and provide a response. For your convenience, an Accessibility Customer Service Feedback Form (PDF) is available.  

Contact Us

If you have any questions about the Town's accessibility program, contact the Town Clerk: Phone: 519-534-1400

Guide to Accessible Festivals & Outdoor Events

The Province of Ontario has prepared a guide to assist festival and event organizers meet the requirements under the AODA and to provide suggestions to assist people with disabilities at events.  Please see the guide by clicking here.