Accessibility program
We are committed to making our facilities and programs accessible to everyone. We will continue removing barriers that prevent people with disabilities from being able to use our services.
Accessibility Customer Service Feedback Form
Accessibility Standards for Customer Service Policy AD.7.1
Access to Community Recreation Facilities and Programs for Persons with Disabilities Policy AD.7.2
Integrated Accessibility Standards: Policies, Practices and Procedures AD.7.3
Accessible Communication Policy AD.7.4
Customer Service Standards Information for Contractors, Agents, Volunteers, Etc.
Accessibility Regulations for Contractors, Contracted Employees, Etc.
2013-2017 Multi-Year Accessibility Plan
2018-2022 Multi-Year Accessibility Plan
Accessibility and Emergency Planning
| Guide to accessible festivals and outdoor events |
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The Province of Ontario has prepared a guide to help festival and event organizers meet the requirements under the AODA. The guide gives suggestions about how to help people with disabilities at events. |
| Feedback on accessibility services |
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Your feedback is important to help us improve accessible services. You can give us feedback by telephone, in person, in writing or by e-mail. When we receive complaints about the accessibility of our goods and services, we review the complaint and contact you. For your convenience, an Accessibility Customer Service Feedback Form (PDF) is available. |
| Temporary disruptions |
If there is a temporary disruption with services or goods used by people with disabilities, we will notify the public:
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| Alternative formats and communication supports |
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Documents are reproduced in PDF format for the Adobe Acrobat Reader. We can provide information in accessible formats upon request. Contact us and we will work with you to provide a format or communication support that meets your needs. Depending on the format or communication support you need, it may take us time to get the information. We will give you an estimate of the time it will take. |
| Accessibility compliance reports |
| Annual reports on the removal of barriers to accessibility |
